Seminar Highlights:

  • Highly Interactive.
  • Stimulating
  • Tax Deductible
  • Customizable

My Capabilities:

  • Training and facilitation.
  • Managing workplace conflicts – I’m certified mediator
  • Conducting confidential investigations into workplace
    harassment/discrimination and non-compliance issues
  • Handling employee relations matters, accordance with statutory requirements and organizational guidelines and policies

I deliver learning & development solutions to meet client’s specific needs which include leadership/management soft skills courses and I consulted with senior management on a broad range of human resource issues and strategies. Contact us for bookings or if you need further information.

Sessions/workshops include:

  1. Coaching & Mentoring
  2. Managing Change
  3. Managing Workplace Conflict
  4. Leadership Development Program*
  5. Harassment Avoidance
  6. Diversity & Inclusion:
  7. Six-Steps Managerial Practices
  8. Effective Trainers’ Workshop
  9. Practicing Respect & Trust in the Workplace
  10. Managing Within the Law

1. Coaching & Mentoring

Workshop Objectives

  1. Understand:
  2. Definition of Coaching/Mentoring
  3. Importance of Coaching
  4. Benefits to Business
  5. Review Coaching/Mentoring process, relationship and techniques skills
  6. Develop skills in coaching/mentoring to help enhance your coaching/mentoring effectiveness.
  7. Typical Coaching & Mentoring Challenges:
  8. Apply coaching/mentoring skills – through a post course assignment

2. Managing Change

Workshop Objectives

  1. Understand the phases, feelings & reactions associated with change
  2. Reflect personal changes and how you have successfully handled them
  3. Examine & explore ways to take charge or influence organizational /workplace changes
  4. Acquire tips and tools that will equip you to lead and manage others adapt to change
  5. Apply these skills to workplace situations

3. Managing Workplace Conflict

Workshop Objectives

  1. Understand “what is conflict” and how to react in conflict situations and learn how to manage conflict effectively.
  2. Learn about Self Mediation and how to communicate effectively in a conflict situation.
  3. Learn about Alternative Dispute Resolution (ADR) and how you as a leader can conduct “Managerial Mediation” to help manage conflict effectively within your organization.

4. Leadership Development Program*:

Workshop Contents

  1. Roles of a leader
  2. Building Effective Relationship
    i. Communication
    ii. Feedback
    iii. Positive Influencing
    iv. Positive Confrontation
  3. Coaching Skills
  4. Problem Solving
  5. Building an Effective Team

*this is a tailor-made program designed based on clients’ needs

5. Harassment Avoidance:

Workshop Objectives

  1. To understand what is harassment and the types of harassment
    at the workplace
  2. To be aware of the legal provisions and legal implications of harassment
  3. To understand the responsibilities of employees and obligations of employers
  4. To learn methods of reducing / preventing/ managing harassment at the workplace

6. Diversity & Inclusion:

Workshop Objectives

  1. Understand the definition of Diversity
  2. Understand the value of diversity and its contribution to the Business success
  3. Identify how Leaders can contribute to diversity and learn tips on how to create an inclusive work environment.

7. Six-Steps Managerial Practices

Workshop Objectives

Leaders/managers apply the basic 6-steps managerial practices, consistently in managing people within the organization.

Course Content/Outline:

  • Clarifying the Goal
  • Planning and problem solving
  • Facilitating the work of others
  • Obtaining and providing feedback
  • Exercising positive control
  • Reinforcing good performance

8. Effective Trainers’ Workshop

Workshop Objectives

  • Enhance training/facilitation skills – foundation skills for the “coach”
  • Prepare an effective and well organized training material
  • Demonstrate the use of non-verbal communication (NVC) skills in conducting training
  • Use methods to build confidence and calmness before conducting training

Course Content/Outline

  • Communication
  • Resources to bring out your best – The Tools
  • Understanding how adults learn best:
  • Non-Verbal communication
  • Relaxation techniques – building confidence
  • Language

9. Practicing Respect & Trust in the Workplace

Workshop Objectives:

  • Define fundamental concepts relating to respect and trust in the workplace.
  • Explain why practicing respect and trust is critical to business success.
  • Define trust and share personal experiences on trust at the workplace.
  • Describe behaviors that promote respect and trust in the workplace.
  • Identify personal / group responsibilities to support respect and trust back at work.

Course Content/Outline:

  • Managing our own assumptions/biases and Ladder of Inferences
  • Understanding and valuing differences
  • Global Business blunders
  • Culture and Cultural Miscues
  • Trust Traps
  • Behaviors that promote and hinders respect & trust
  • Role modeling respect & trust

10. Managing Within the Law

Workshop Objectives:
- To provide guidance, responses and insights to the most frequently asked questions on workforce discipline (by managers)  in relation to good industrial relations practices and  to build participants confidence in handling such matters.

Course Content/Outline

  • Tardiness (late-coming) – most popular question
  • Insubordination - 2nd popular question
  • Managing Performance
  • Other Misconduct
  • Documentation – show cause letter
  • Discipline - Responsibility of HR or Managers?

Workshop also includes case laws.